Hey... I just fry my boss cuttlefish.. haha.. how to sae.. The job scope was much more complicated than i thoguht and than what i was told during the interview.. somehow felt abit cheated.. luckily i didn't sign the contract during the interview as the real job scope was only realised when 3 of the fresh entries and me started the job training.. Because the interviewer asked if i wanted to sign the contract then or today when i start work.. so i said today.. and luckily she gave us time to think before signing the contract after giving like a few hours of training.. cuz the contract was bonded.. have to compensate 7 days of the pay if the contract was broken.
Well.. i couldnt sleep for the whole of last night mainly because i was too tense for today.. cuz the office and everything was really poshed kind.. dEn its like quite high class la.. dEn also expect high expectation although the interviewer sounds friendly and nice.. Just as i thoght, it was only the mask that one wears.. She told everyone of us to report 10 minutes earlier before work everyday.. and today, the first day, i came the earliest and so on.. there were 4 of us.. 1 was late.. and the interviewer came in, and said in a very strict tone that she cannot allow this kind of attitude and so on.. and it's really serious and strict tone.. totally different from the interview day..she's also the person training us on wadever things that require us to do in future.. and then she goes on and talk about wad the company does and all.. Basically, our job is more like a call centre.. and Customer Service comes 1st in whatever situation.. There is a lot of rules to follow.. as in we got to answer calls on behalf of 200 over companies and each company has different ways of handling calls.. (eg. like if they never pick up the call, we must sms immediately out to their handphone/ some send emails or sms) and if it says immediately, reali must send immediately one lor.. cuz the time of the call will be taken down as evidence as well.. and once the phone ring, u got to see which co. is it and answer on behalf of the company, meaning u ans as if u are from that co. .. and must ans by the second ring... and theres a file for us, and we got to immediately flip to the page according to co. name to find out the respecting no. and person to transfer the call to... and some co. some people we are not suppose to call but the no. is there.. all these we got to know.. means we must memorise la.. Imagine 200 over co. all i must knoe which are the people that we can transfer the calls to.. can die right? somemore, if u direct to the person whom u are not suppose to, u will get scoldings and complains.. sounds scary and stress rite? this is only the first part of the training.. 1st part only i dun think i can take it le.. cuz i hate to answer calls.. furthermore this is helping 200 over companies to answer calls for their fussy customers? NO WAY!
So after the first part of the training, the trainer just ask us to go into one room and think if we can cope and wan to continue or not.. so in the room i was like telling the other gals that i dun think i wanna continue with the job and they were like saying that it will be okay after sometime.. as in the more u do, u will get use to it.. but to me.. its like no use forcing myself to do something i dun like for like 5 or 6 months.. but anyway, when the trainer came in and asked abt our decision, i told her that i will go on with the training and see hows the other job scope first den decide.. she was fine with it la.. so the second section was about mails.. Because some companies or businessman or idividuals signed up packages with the co. and are suppose to help them rec mails and remail out to them if they wan it.. so every morning, we got to collect all the mails for our clients, sort them according to alphabetical order, and record dwn the particulars like how many mails for this co. and from where.. and we are suppose to call each individual company who rec the mails and inform them they have how many mails today.. some will require u to mail to them, some will ask u to discard it, and some will just ask u to open and tell them whats inside.. some who dun prefer calls will require u to sms.. theres realli too much to rmb.. we were tested for both sessions la.. the second session i was given like 4 mails to do.. im not sure bout the other 2 but the last ger got onli 2 mails.. i finished first.. and the gal with 2 mails finished last.. dEn the trainer was like being fierce at her alrdy la.. i dunno wad happen.. like the trainer asked to her count how many mails are there.. and she said 6.. then the trainer sae.. are u sure? den she go over and count herself.. "8 lar! Count also dunno how to count? Haiyo" and she was rather pissed.. Zzz.. ya.. so everything got to react fast la.. so i dun think im that kind of person.. so i told her that im not continuing before going for lunch.. and she asked me into another room for a talk, wanting to noe the reason.. so i told her la.. blablabla.. dEn she was like.. asking me if i wan if she put me over to Ngee Ann City.. cuz theres no call centre there.. or International Plaza.. no call centre also and working by myself, more comp work.. but i dun see the pt la.. as the whole corp is so formal .. anything also canot do wrong.. must work independently.. like not comfortable for me.. nono.. so i rejected all ..and she told me that i was doing well and its a pity la.. but for me.. i rather dun make myself feel uncomfortable, forcing myself to work everyday.. suprisingly after that another ger who was scolded also said she dun wanna continue.. lol.. but the trainer nv try to make her stay in anyway cuz when she was talking to me alone in the room, she was alrdy telling me that the ger was so slow and blabla.. i think she dun hv a gd impression on her ba..
Was thinking quite a bit on my way home on the train.. because before i start working but knew that i got the job, i was thinking bout wad Joyce said.. like why didnt we enjoy ourselves before entering into the the workforce? dEn like a bit regret on finding a job so early and dun think the trip plan can proceed .. that kind of thing.. but then again, when i 'lost' this job, there's a feeling of.. 'Oh no, im out of job again.. how?' Contradicting right? It's like.. so sian diao having the thought that i got to start finding job again? Huh....
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